My Leave Navigator
MetLife's My Leave Navigator replaced a manual, phone-driven claims process with a guided, self-service experience — letting employees managing a leave for a new child, a family member's care, an illness, or a disability claim get a completed, accurate claim without calling in.
I led the platform's first fully online claim intake experience and, concurrently under a separate product owner, the post-claim dashboard employees use to track an approved leave once it's underway.
Looking Back
Because the intake flow and the post-claim dashboard sat under separate product owners running concurrently, sequencing mattered. I pushed to have the dashboard work follow at least some of the disability intake flow work first — it gave me a clearer, grounded understanding of the claim process from the employee's side before designing the tool they'd use to track it. MetLife's UX group was some of the most sophisticated, creative people I've worked with — I loved being part of that team.